Custom AI Voice Agents, Built and Run for You
We design, build and run custom conversational AI voice agents that answer calls, qualify leads and book appointments 24/7, in the cloud or fully self-hosted in your own environment. Every agent is tuned to your business, your scripts and your systems, and you own the configuration and the economics.
What a Custom Voice Agent Does
Six jobs your phones can hand to a voice agent on day one, each tuned to your call flows and wired into your systems.
Answer every call
Picks up on the first ring, 24/7, in a natural voice tuned to your brand.
Qualify leads
Asks your qualifying questions, scores intent, and flags hot leads instantly.
Book appointments
Checks live availability and books straight into your calendar or CRM.
Route and transfer
Warm-transfers to the right person with full context, or takes a message.
Outbound follow-up
Calls back leads, confirms appointments, and chases no-shows automatically.
Integrate with your stack
Connects to your CRM, calendar, telephony, and helpdesk via API.
Why Businesses Choose Custom AI Voice Agents
Generic voice bots are built for the median caller: a fixed script, a vendor's cloud, and a per-minute meter. That suits a simple line well. Once calls carry real revenue or sensitive detail, teams tend to want three things a generic bot is not designed to give them.
A custom voice agent, tuned to your calls and deployable in your tenant.
It is tuned to your call flows, connected to your data, and deployed where your compliance team needs it, including fully on-prem. The full voice stack, speech-to-text, the language model and text-to-speech, can run inside your own cloud tenant or on-prem on open-weight models, so call audio and transcripts never have to leave your walls.
The 8 Capabilities We Build
Eight capabilities a custom voice agent brings to your phone lines, from first ring to CRM write-back, tuned to your call flows and deployable in your own environment.
Natural, brand-tuned voice
A low-latency conversational voice tuned to your brand, with barge-in, backchanneling and interruption handling so callers talk normally instead of waiting for beeps. Voice, language and accent are selected to match your callers.
Your scripts and call flows
The agent runs your greeting, your qualifying questions and your escalation rules, not a vendor's median script. Edge cases, disclaimers and compliance language are built in and versioned, so every call follows the flow you approved.
Live calendar and CRM integration
It reads real availability and writes bookings, notes and call outcomes straight into your CRM and calendar over API. No copy-paste and no separate dashboard, the record lands where your team already works.
Warm transfer and human handoff
When a call needs a person, the agent warm-transfers to the right team with a full context summary, or takes a structured message. You set the rules for when to hand off and to whom.
Inbound and outbound calling
The same agent answers inbound calls and runs outbound campaigns: callbacks, appointment confirmations and no-show follow-ups. Pacing, retry logic and quiet hours are all configurable.
Telephony that plugs into your numbers
It connects to your existing phone system or a new number over SIP or a telephony provider, with call recording, voicemail and keypad handling. Route by line, by time of day, or by overflow from your human team.
Self-hosted or on-prem deployment
For regulated and high-volume teams we deploy the whole stack, speech-to-text, the language model and text-to-speech, inside your cloud tenant or on-prem on LiveKit Agents or Pipecat with open-weight models, so no call audio leaves your perimeter.
Analytics, QA and audit
Every call is transcribed, scored and logged: containment rate, transfer reasons, booking outcomes and full transcripts your QA and compliance teams can audit. Dashboards show what the agent handled and where it handed off.
Talk to a Voice AI Expert
Bring your call flows, your systems and your volume. We come back with the highest-value calls to automate first, a deployment shape (cloud or self-hosted), and a straight read on what you could stand up on your phones this quarter.
Book a Strategy Session →When a Custom AI Voice Agent Is the Right Call
Off-the-shelf voice bots cover a simple, low-volume line well: a fixed script, generic questions, vendor-hosted everything. Once calls carry real value or sensitive detail, teams tend to want six things from their phone automation:
A custom AI voice agent is the path when the calls matter. Built around your flows, wired into your systems and deployable in your own environment, it becomes a capability you own, with the accuracy, control and compliance your calls require.
Frequently Asked Questions
It is a conversational AI that answers and makes phone calls in a natural voice, built around your scripts, connected to your CRM, calendar and telephony, and tuned to your specific call flows. It is configured for your business and can be deployed in your own environment.
A standard bot runs a fixed script on a vendor's cloud with a per-minute meter. A custom agent is tuned to your edge cases, wired into your systems, and can run fully self-hosted so call audio and transcripts stay in your tenant. You own the configuration and the economics.
Yes. We can deploy the full voice stack, speech-to-text, the language model and text-to-speech, inside your own cloud tenant or on-prem using open-weight models on LiveKit Agents or Pipecat. Everything stays inside your environment.
Through APIs and connectors. The agent reads availability and writes records to your CRM and calendar, and plugs into your existing telephony or a new number, so bookings, transfers and notes land where your team already works.
A focused first use case, say after-hours reception or appointment booking, is typically live in a few weeks. We start with one high-value call flow, prove it, then expand to more.
Voice Solutions We Build
Custom AI Receptionist & Answering Service
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Learn more →Private ChatGPT for Business
Learn more →Self-Hosted AI for Business
Learn more →AI Transformation Workshop
Half-day strategy workshop to map your call flows, pick the highest-value line to automate first, and shape the voice agent deployment.
Book a workshop →AI Strategy Session
A 30-minute scoping call. We talk through your call volume, systems and data-sensitivity, then sketch the right voice agent build, cloud or self-hosted.
Book a session →AI Consultant vs In-House Team
Honest tradeoffs on building a voice agent in-house versus engaging a partner for build, integration and a managed retainer.
Read the comparison →Ready to Put a Voice Agent on Your Phones?
A 30-minute strategy call. Bring your call flows and your systems, and we map the highest-value calls to automate, then show you what a custom voice agent looks like for your business, cloud or self-hosted.